Last Updated: 19 February, 2021 - Print
Malawi Revenue Authority (MRA), an organization entrusted with the assessment,
collection, and accounting for tax revenues for the Malawi Government is
inviting applications from suitably qualified and interested candidates for a
job opportunity under its Administration Division.
Position : PABX Operator
Organizational Unit : Administration
Location : Head Office and Blantyre Port
Grade : F3
Reporting to : Administration Officer
updating, and distributing a call directory to all departments.
screening and forwarding calls in a professional and courteous manner.
general phone inquiries about the Authority.
external calls to designated departments or individuals.
internal calls across departments and between staff.
written or verbal messages in a timely and accurate manner.
routine maintenance and facilitate urgent repairs of PABX equipment.
finding and rectification of minor telephones faults.
records of calls placed and charges incurred.
in other administrative duties such as photocopying, scanning, faxing and
Qualifications & Experience
- Candidates must have the following qualifications
- Certificate or Diploma in Office
administration, Secretarial work, or similar.
- Malawi School Certificate of Education
(M.S.C.E) with a credit in Mathematics and English Language
- Previous experience as a PABX Operator or a
similar role would be advantageous.
- Exceptional ability in professional telephone
- Extensive experience with answering and
directing calls, as well as relaying accurate messages.
Experience with office software such as MS
Word, Excel, and Outlook, as well as printers, copiers, scanners, and fax
- Excellent interpersonal and communication
Attributes and Competencies
- Be a highly motivated,
dynamic, mature and self-starter
- Have high levels of
confidentiality and work ethics such as honesty and trustworthiness
- Have excellent
communication and interpersonal skills
Be computer literate
- Be able to work under tight deadlines.
candidates before being appointed will undergo an extensive background check of
their integrity. Only when the vetting exercise is favourable, the Authority shall
make an offer.
Interested candidates meeting the above criteria should submit their application letters, copies of certificates
and updated curriculum vitae with three traceable referees to:
date for receiving applications is 1st